Policies and Procedures

Aims and Objectives of the policy

Aims and Objectives of the policy



Global London College are committed to ensuring that standards of assessment are consistent, transparent and in line with the requirements of our awarding bodies. The way learners’ work is assessed must serve the stated learning objectives of the programmes we offer and facilitate the achievement and wider development of our learners.



A. To assess Learners’ work with integrity by being consistent and transparent in our assessment judgments and processes so that the outcomes are fair, reliable and valid.

B. To ensure that assessment standards and specifications are implemented fully  (both in spirit and in letter), so that no risk is posed to the reputation of the awarding bodies or the qualifications we offer.

C. To establish quality control and recording mechanisms for assignments and their assessment through a system of sampling, moderation, internal verification and cross-departmental coordination as appropriate to the requirements of the programmes we offer.

D. To provide learner-centered approaches to assessment, which provide opportunities for Learners to achieve at levels commensurate with the demands of their course.


2. Range and scope of the policy

The range of the policy covers all courses offered through Global London College.


3. Assessment

Internal Assessment is defined as the process where staff makes judgements on evidence produced by Learners against require  d criteria for the qualification.


All Global London College Devised  assessment materials must be internally and/or externally verified before being issued to Learners.


A.Completed learner assignments will be assessed internally, be subject to internal verification and external moderation by the awarding body.

B. Learners must be left in no doubt that any grade awarded will be subject to internal and/or external scrutiny, (moderation) and that ultimately the final decision rests with the awarding body.

C. The Assessor is responsible for ensuring that assessment processes are consistent and transparent, that evidence is valid, sufficient, and authentic and that judgment of evidence is valid and reliable.

D. Learners will be given an interim deadline for each assignment. Following feedback a new deadline will be set after which the work is assessed and the outcome entered on the Learner study sheet. The assessment decisions are then internally verified according to the procedure outlined below. There is a further opportunity to improve assignments before the final deadline.

E. All coursework must be handed in on the stated date. If work is handed in late, a decision about whether it should be marked will be taken by the Curriculum Committee in accordance with the policy on Coursework.



3.1  Role of the Assessor

The role of the Assessor is to:

a)Set tasks which allow learners to demonstrate what they know, understand and can do so that they have opportunities to achieve the highest possible grades on their courses.

b)Ensure that learners are clear about the criteria they are expected to meet in their assignments and  that  they  are  fully  briefed  on  the 

skills  which  need  to  be demonstrated in the coursework / portfolio components of a subject.

c)Encourage learners by giving detailed feedback and guidance on how

to improve work.

d)Set interim deadlines for coursework and advise Learners on the appropriate amount of time to spend on the work, ensuring it is commensurate with the credit available.

e)Mark and return drafts within two weeks of submission.

f)Adhere to the Awarding Body’s specification in the assessment of Learner assignments.

g)Record outcomes of assessment using appropriate documentation (see appendix). Outcomes will be held secure for three years, measured from the point of certification. Associated IV records should also be kept, to support and verify the decisions that were made for the cohort.

h)Ensure each candidate signs to confirm that the work is their own and that it is endorsed by the teacher after marking the work. A completed original document must be securely attached to the work of each candidate and to that of each sample request.

i)Provide accurate records of internally assessed coursework marks to training director for transfer to the awarding body.


3.2  Internal Verification

a)The Internal Verifier is at the heart of quality assurance on all Global London College. The role is  to ensure that  internally assessed work consistently meets national standards but can also lead to staff development and quality improvement.

b)Each course will have an identified Internal Verifier (IV) who is not otherwise involved in the assessing or setting of work which he or she is asked to verify.

c)Internal Verifiers will have the knowledge and qualifications relevant to the qualification(s) and  other  competence-based award(s) for  which they are responsible to enable accurate judgments to be made regarding candidate performance in relation to competence criteria.

d)Provision will be made for communication between course teams to share ‘best practice’ and areas of concern. Typically, this will be achieved through an annual meeting of Internal Verifiers at which standards and processes are discussed to maximise consistency between courses.

e)The role of the Internal verifier: The internal verifier should:

lNot verify their own work or assignments.

lEnsure that all assignment briefs are verified as fit for purpose prior to their being circulated to Learners. They should enable Learners to meet the unit grading criteria.

lComplete the template (appendix 1) and make recommendations to the assessor on how to improve the quality of the brirf if necessary.

lMake all IV evidence available to the EV

lPlan with the course team an annual internal verification schedule linked to assignment plans.

lConsider the assessment decisions of all units and all assessors to judge whether the assessor has assessed accurately against the unit grading criteria

lVerify 50% of the sample for National Standards Sampling (NSS), though this proportion could be higher, particularly for assessors who are new to Global London College

lConsider alternative methods of moderation/verification as required for non written (ephemeral) assessments (e.g. assessments of performance, oral presentations, and work placements). In most cases, the documentary record of the assessor(s) will provide the basis for verification.

lMaintain secure records of all work sampled as part of their verification process using a standard template.

lIf a concern is raised the IV should discuss this with the assessor prior to the final confirmation of the marks for all the Learners taking the assignment. As a result of the IV process it may be necessary for the assessor(s) to reconsider the marks awarded for the entire cohort of Learners and, as a consequence, to make changes either to all marks or to some marks.

lWhere re-sampling is necessary the work should be verified again before being sent to the EV and records kept.


3.3  Authentication of Candidate’s Work

On each assignment Learners must sign that the work submitted is their own and teachers / assessors should confirm that the work assessed is solely that of the candidate concerned and was conducted under required conditions.


lIf the learner hands in an assignment and teachers suspect it is not the learner’s own work, the matter should be reported to the Director of Training, who must proceed in accordance with Global London College plagiarism policy.


3.4  Learner Misconduct

Misconduct covers a range of offences, which can be collectively described as cheating.  The  following  is  not  an  exhaustive list  and Global  London College reserves the right to include any other type  of cheating under the terms of this policy.

lPlagiarism:  taking  someone  else’s  work,  images  or  ideas,  whether published or not, and with or without their permission, and passing them off as your own: thereby not properly acknowledging the original source. This particularly relates to material downloaded from the Internet or copied from books

lCopying the work of other learners with or without their permission and knowingly, allowing another learner to copy one’s own work.

lColluding with other learners to produce work, this is then submitted individually, except where this is specifically required/allowed by the assessment criteria.

lFalsely claiming extenuating circumstances to gain an unfair advantage in assessment outcomes

lSubmitting work done by another learner as your own.


3.5  Preventing Learner Misconduct

Global London College will take positive steps to prevent and reduce the occurrence of malpractice by learners.

These will include:

a) Using the induction period and the course handbook to inform learners of the College’s policy on malpractice and consequent penalties.

b) Showing learners the appropriate formats to record cited texts and other materials or information sources  including  websites.  learners should  not  be  discouraged  from conducting research; indeed evidence of relevant research often contributes to the achievement of higher grades. However, the submitted work must show evidence that the learner has interpreted and synthesised appropriate information and has acknowledged any sources used.

c) Introducing procedures for assessing work in a way that reduces or identifies malpractice, e.g. plagiarism, collusion, cheating, etc. These procedures may include:

lthe requirement for interim work to be handed in before final deadlines to give a picture of the learner’s progress.

lperiods of supervised sessions during which evidence for assignments/tasks/coursework is produced by the learner.

laltering assessment assignments/tasks/tools on a regular basis.

lthe assessor assessing work for a single assignment/task in a single session for the complete cohort of learners.

lusing oral questions with learners to ascertain their understanding of the concepts, application, etc within their work.

lassessors getting to know their learners’ styles and abilities.

Ensuring access controls are installed to prevent learners from accessing and using other people’s work when using networked computers.


3.6  Investigating Learner Misconduct

There will be an investigation if learner misconduct is suspected which may lead to disciplinary action.

lLearners who attempt to gain an award by deceitful means will automatically have their result(s) suspended (held) pending a thorough investigation by the training director. The Learner will be informed at the earliest opportunity of the nature of the alleged malpractice and of the possible consequences.

lThe outcome of the investigation will determine the appropriate course of action to be taken by Global London College. Malpractice is a breach of Global London College’s rules and may invoke the Learner Disciplinary Policy and Procedure. Any case where Learner malpractice is found to be substantiated will be reported to the awarding body.

lIf no evidence is found that the learner cheated, then the benefit of the doubt should be give to the learner and the grade achieved should be awarded.


3.7  Appeals Procedures

lIt is the responsibility of Global London College as an assessment centre, to make all Learners aware of the appeals procedure and give them access to a copy of the procedure.

lThe Director of Training is responsible for managing the formal appeals process. If deemed necessary, a formal appeals panel should be set up comprising at least three people, where at least one member is independent of the assessment process.

lWritten records of all appeals should be maintained by Global London College.

lThese should include a description of the appeal, the outcome of the appeal and the reason for that outcome. A tracking document will be used (see appendix 2) to follow the course of an appeal, allowing it to be time tracked and verified at each stage.


3.8  Grounds for Appeal

A Learner/candidate would have grounds for appeal against an assessment decision in the following situations. This list is selective and not exhaustive.

lThe work is not assessed according to the set criteria or the criteria are ambiguous.

lThe final grade of the work does not match the criteria set for grade boundaries or the grade boundaries are not sufficiently defined.

lThe internal verification procedure contradicts the assessment grades awarded.

lThere is evidence of preferential treatment towards other Learners/candidates.·         The conduct of the assessment did not conform to the published requirements of the Awarding Body

lValid, agreed, extenuating circumstances were not taken into account at the time of assessment, which Global London College was aware of prior to the submission deadline.

lAgreed deadlines were not observed by staff.

lThe current Assessment Plan was not adhered to.

lThe decision to reject coursework on the grounds of malpractice.


3.9  Formal appeal procedures

lIf, after informal discussion with the Internal Verifier, the candidate wishes to make a formal appeal, the candidate must ask the Internal Verifier, in writing, for a re- assessment. This must be done within 10 working days of receiving the original assessment result.

lThe Director of Training with the Internal Verifier, on receipt of the formal appeal from the candidate, will try to seek a solution negotiated between the relevant assessor and the candidate. If it is not possible to reach an agreement, the Director of Training and the Internal Verifier will set a date for the Internal Verification Appeals Panel to meet.

lThe Internal Verification Appeals Panel will normally meet within 2 weeks of the receipt of the appeal by the Internal Programme Verifier, with re-assessment, if deemed necessary by the panel, taking place within 15 working days of the appeals panel meeting.

lThe outcome of the appeal may be:

a)Confirmation of original decision;

b)A re-assessment by an independent assessor;

c)An opportunity to resubmit for assessment within a revised agreed timescale.


3.10  Staff Malpractice

The following are examples of malpractice by Global London College staff. This list is not exhaustive.

lFailure to keep any awarding body mark schemes secure

lAlteration of awarding body assessment and grading criteria

lAssisting Learners in the production of work for assessment, where the support has the potential to influence the outcomes of assessment, for example where the assistance involves Global London College staff producing work for the Learner

lProducing falsified witness statements, for example for evidence the Learner has not generated

lAllowing evidence, which is known by the staff member not to be the Learners own, to be included in a Learners assignment/task/portfolio/ coursework

lFacilitating and allowing impersonation

lMisusing the conditions for special Learner requirements,

lFailing to keep Learner computer files secure

lFalsifying records/certificates, for example by alteration, substitution, or by fraud

lFraudulent certificate claims, that is claiming for a certificate prior to the Learner completing all the requirements of assessment


Where staff malpractice is suspected, an Investigation will take place under staff disciplinary procedures.


4. Responsibility

lResponsible for Policy: Director of Studies – Business

lResponsible for implementation: Course Assessors and IVs


4.1 It is the responsibility of assessors to:

lProvide assessment processes that are fair and meet the requirements of Learners and of the qualification;

lProvide Learners with a schedule of assessment;

lProvide accurate, timely and informative assessment feedback to inform learners of their individual progress and tell them what they need to do to improve;

lRecord assessment decisions regularly, accurately and systematically, using agreed documentation;

lComply with the College and Awarding Body guidelines regarding work that is submitted after the submission date and work that is re-submitted following a referral decision;

lFamiliarise themselves and learners with the College Assessment Appeal procedure(s);

lBe aware of and keep up-to-date with Awarding Body guidance in respect of assessment, standardisation, moderation and verification;

lEnsure that the quality of assessment is assured by carrying out internal standardisation, moderation or verification as required by the College and Awarding Body;

lRecord internal standardisation, moderation and verification decisions accurately and systematically using agreed documentation;

lProvide special arrangements for learners with learning difficulties and or disabilities according to the regulations of the awarding body.


4.2 Internal verifiers are responsible for:

lVerifying assignment briefs prior to distribution to learners;

lVerifying a sample of assessment decisions;

lDeveloping the skills of assessors, especially those new to assessment;

lMaintaining the consistency of assessment decisions by holding standardisation meeting of assessors.


4.3 It is the responsibility of the operations director

lTo facilitate the IV proces

lTo meet the deadlines for registering learners with the awarding body

lTo ensure that awarding body data is kept up to date with timely withdrawal or transfer of learners

lTo claim learners’ certificates as soon as appropriate

lTo claim unit certification when a learner has not been able to complete the full programme of study.


4.4 It is the responsibility of the Director of Operations

lto act as Quality Nominee for Global London College

lto act as a conduit for information from awarding bodies to course teams

lto ensure standardisation of processes and documentation across the programmes.


5. Access to Policy

lCopies of the policy will be available to learners from Global London College staff team;

lLearner induction programmes and course handbooks will highlight key aspects of this policy;

lTraining for assessors will be given as part of staff induction if necessary.


Updated:  15 April 2020