GLC is committed to ensuring that whenever academic staff assesses students’ work for internal or external qualification, this is done fairly, consistently and in accordance with the specification for the qualification concerned. Assessments should be conducted by staff, nominated by the academic committee, who have appropriate knowledge, understanding and skills, and who have been trained in this activity. Students’ work should be produced and authenticated according the requirements of the examinations board. Where a set of work is divided between staff, consistency should be assured by internal moderation and standardisation.
If a student feels that this may not have happened in relation to his/her work, she/he may make use of this appeals procedure. Note that appeals may only be made against the process that led to the assessment and not against the mark or grade.
The existence of this procedure is made known to students through the College Website under student handbook:
Appeals should be made as soon as possible, and must be made at least two weeks before the end of the last externally assessed paper.
Appeals should be made in writing to the Quality Manager, who will investigate the Appeal. If the Quality Manager was directly involved in the assessment in question, the Principal will appoint another member of staff of similar or greater seniority to conduct the investigation.
The Quality Manager or other member of staff will decide whether the process used for the internal assessment conformed to the requirements of the awarding body.
The appellant will be informed in writing of the outcome of the appeal, including any correspondence with the board, any changes made to the assessment of their work, and any changes made to improve matters in future.
The outcome of the appeal will be made known to the academic committee, and will be logged as a complaint under the complaints procedure. A written record of the appeal will be kept and made available to the awarding body at their request.
Should the appeal bring any significant irregularity to light, the awarding body will be informed.
After work has been assessed internally it is moderated by the awarding body (examinations board or external examiners) to ensure consistency and accuracy between markers. Such moderation may change the marks awarded for internally assessed work. That is outside the control of The GLC and is not covered by this procedure. If you have concerns about it, please ask the Quality Manager.
Students must be able to provide clear evidence that the decision against which they are appealing meets at least one of the following criteria:
The decision was biased or discriminatory.
Relevant information received by stated deadlines had not been taken into consideration.
Substantial procedural irregularity.
It is the responsibility of the student to provide clear evidence that one of the grounds listed above is valid.
Students considering an appeal should take note of the following:
Disagreement with the judgement of assessors/IV/EV does not give grounds for appeal.
Appeals will only be accepted on the grounds listed above and no other grounds will be considered.
When appealing on the grounds of circumstances relating to events prior to the IV/EV, the Admin Office must have been informed in writing prior to theIV/EV.
Personal and Extenuating Circumstances – pre results Personal circumstances
This section does not apply to portfolio assessment.
If there are any circumstances that are likely to affect a student’s performance in any examination the student must notify the Admin Office.
Notification must be received:
Before the examination
Notification may be sent by fax, but it is the responsibility of the student to ensure that the information has been received by the Admin Office before the start of the relevant examination. This should be supported in writing by the student or in the case of ill health by a doctor’s certificate or letter.
All supporting evidence should clearly indicate the impact of the circumstances on the candidate’s performance. Cases not brought to the attention of the Admin Office will not be considered eligible for appeal.
Students should discuss their appeal with the Admin Office prior to submitting the required documentation to ensure all the criteria and requirements are met.
Only the student can be engaged in the process, and employers or third parties cannot act on behalf of the student.
Although students may enrol for an examination while the appeals process is ongoing, they may not sit an examination until a final outcome on their appeal has been reached.
Nowhere within the appeals process may a student consult with legal practitioners, except after a Stage 3 decision has been reached.
Students are expected to present a clear, concise and convincing case to the Admin Office before the Stage 1 assessment.
All information relevant to the appeal must be provided at the beginning of the process as new information and evidence cannot be included later in the process.
Students may only appeal on at least one of the grounds listed (see Grounds for Appeal above) and all evidence presented should clearly relate to the appeal.
Students will be responsible for all costs incurred and will only be refunded (at the discretion of the Appeals Review Committee) if the Stage 3 appeal is upheld.
The Admin Office will act independently and objectively and will:
Carry out an initial administrative check to ensure that the assessment result has been recorded properly.
Carry out a marking check, if the appeal is on these grounds.
Check in the case of assessments whether account of extenuating circumstances has been taken by the assessor.
Confirm the criteria for an appeal has been met, and notify the student of Stage 1 commencement
Confirm the criteria for an appeal has not been met, and notify the student of the failure to meet the criteria
Forward all approved Stage 1 appeals to the Quality Manager.
The Quality Manager will act independently and objectively and will:
Fully investigate all Stage 1 appeals
Ensure that the process is fair, open and transparent
Ensure the appellant is notified of all decisions made, or any changes to the agreed timescales
Submit all evidence from the Stage 1 review to the independent external assessor during the Stage 2 review
Represent at the Appeals hearing
The Independent External Assessor will be appointed at Stage 2 to ensure an impartial assessment is undertaken of the Stage 1 decision. It is the role of the assessor to report all findings of the Stage 2 review, and any recommendations, to GLC in a prompt and appropriate manner.
The assessor may be required to give evidence during the Stage 3 Appeals hearing.
The Director of Operations may ratify the Stage 1 process, including any recommendation made by the Quality Manager.
The Chair of the academic committee may ratify the Stage 1 process, including any recommendation made by the Quality Manager.
Updated: 24 February 2020