Global London College (GLC) has gained a reputation for quality service and attention to detail and is now firmly established as a quality English Language and Business Studies School. Our expert knowledge of the industry, policy on customer care and unique and innovative approach to training combine to provide learners/students with the most cost effective solutions for their training needs. We are committed to providing an excellent quality service to all our students in an efficient, effective and caring manner.
GLC aims to meet your needs through the following:
Efficiency, effectiveness, fairness and courtesy:
providing a friendly service, showing respect and sensitivity
treating students fairly – demonstrating our commitment to equality and diversity
recognising and responding to students particular needs
dealing with student requests and enquiries accurately, promptly and efficiently
respecting student confidentiality
making effective referrals to other teams or departments
offering an explanation if we can’t answer students request /enquiry
making effective use of IT and web services
establishing service standards and monitoring our performance
continuing to develop our teams’ expertise and skills
welcoming student feedback
We want a pleasant and safe environment at all our service points:
please note that we may not be able to help you if your behaviour is inappropriate, abusive or threatening
Openness and Impartiality
be honest and open in dealing with students
discuss any aspect of students dealings with us
explain our decision making procedures
Performance
monitor and evaluate our performance
examine the development and delivery of our courses in order to meet the needs of all students
provide trained staff to ensure quality course delivery
Access and Communication
make students aware of our policies on refunds, cancellations and complaints procedures through word by mouth and via website
deal with enquiries as quickly as possible
respond to all written queries within 24 hours. If we cannot do this, we will write to explain why and advise students when they can expect a full reply
explain in a precise manner the information requested by them
use simple clear language in all application forms and information leaflets
Help us to help you
You can help us by:
Treating all our staff politely and with courtesy
Making comments, complaints or suggestions about the services you receive
By letting us know when we do something well
Using our Questionnaire feedback forms available from the Admin Office at the College
Consultation
We will carry our satisfaction surveys on an on-going basis to better improve our service for the future. We do this via our following feedback forms listed below. Students/Learners are encouraged to complete these during their course with GLC.
Mid course feedback
End of course feedback
ISI accreditation questionnaire for students
ISI accreditation questionnaire for staff
For further information, please contact Luan Dranga (Student Welfare).
Updated: 24 February 2020
enquiries@glcollege.org.uk